Three months later.I get an alert showing a late payment on my credit report. They knew the dealership took place in an illegal repossession and involved their legal team. I was in contact with MAF the entire time. The vehicle was taken off the stolen list. I was not late and I didn't request repairs nor did anyone in my family request repairs. Then used the excuse of me payment late to get out of legal trouble. The dealership had used this excuse to use the GPS system to locate my vehicle 60 miles away, got in it, and drove off. A representative called me and informed me that my son, which I do not have a son, called and reported mechanical repairs on my car and that I would need to pay then almost $800.00 to get my vehicle back. On top of all of this new and intriguing information, the dealership was also ready to speak to me. My local police department did a little digging and found that the actual lien holder was in fact the dealership. They reported that they repossessed my car due to non payment. The dealership was then ready to communicate on the issue. Until.about two weeks later, I called the police in my area and also the jurisdiction that resides over the dealership. The dealership waited a full week to respond to the officer that was investigating my stolen car. The police contacted MAF and MAF stated that my car was absolutely not repossessed due to non payment and that the dealership did not have authorization to repossess it. MAF and the dealership both stated that MAF was the actual lien holder and that is what was reported to the police. The police took a report and were a little confused about the dealership and the finance company and who was the actual lien holder to my car. Never make this mistake and do business with these people! I work with collections agency as well and we are nowhere as rude as these people are!!!! Do NOT TRUST MidAtlantic!! But seeing all these reviews of payoffs kinda makes me question it now. I wanna just pay them off and leave MidAtlantic. They were ALL rude, everyone and anyone of them who picks up the line. I was outraged! I called and they were rude and I needed to pay the full balance in order to stop the repo and if it got to that point I’d have to pay the missing payment and repo fee of $350, ridiculous! They weren’t understanding of the situation. Today I had another situation I woke up to! They emailed me claiming they’d repo my vehicle due to again no payments given. I’d try and speak to higher authorities and I was neglected and never transferred, they’d prefer to hung up the call or just not listen to me!! It was annoying!! I couldn’t believe their lack of customer service skills! Well according to them, it wasn’t but they took the money out (I had my bank statements). Letting me know I was behind on payments, when I clearly enter it as auto pay and they would take it out of my bank account. After that call, a couple weeks passed and they started contacting me nonstop. After a couple months, I’d contact them regarding my payments, and they are all RUDE! Don’t let you explain & hard to understand.
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